According to Simon Harrow, chief operating officer at the car insurance specialist, the robotic tools have created an opportunity for the business to make more money without cutting back on staff.
The company has built more than 160 bots as part of a drive to automate repetitive tasks, such as dealing with renewals, direct debits and claims updates. The RPA initiative is part of a wider digital transformation programme which Harrow stated has helped the operations teams adapt to new working
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